We strive to ensure a positive experience for both customers and restaurant partners.
Food Orders
Refunds may be considered if:
• An order was paid for but not delivered.
• The wrong order was delivered.
• The restaurant cancelled the order.
• The order could not be fulfilled.
Approved refunds will generally be processed through the original payment method.
Restaurant Subscription Services
Subscription fees are billed according to the selected plan.
Restaurants may cancel subscriptions at any time before the next billing cycle.
Except where required by law or specified in a separate agreement, subscription fees already paid are generally non-refundable.
Each refund request is reviewed individually based on the circumstances.